1. Definition:
a) Agency
b) Ombudsman
c) relevant legislation
2. Tenure of the Ombudsman
3. Acting Ombudsman
4. Removal of Ombudsman
5. Resignation
6. Grievance Commissioner
7. Oath of Office
8. Expeditious disposal of complaints
9. Powers of Ombudsman
10. Temporary Injunction
11. Power to punish for contempt Review
12. Representation
13. Personal Hearing
14. Supply of copies
15. Administrative and functional powers of Ombudsman
16. Bar of Jurisdiction
17. No additional Responsibility
18. Holding Office of profit after expiry of tenure
19. Miscellaneous
20. Power to make rules
21. Removal of difficulties
22. Overriding effect