ISLAMABAD, Dr. Muhammad Khawar Jameel on Thursday took oath as Federal Insurance Ombudsman at a ceremony held here at the Aiwan-e-Sadr.President Dr. Arif Alvi administered the oath. Senior civil officers and other prominent personalities attended the oath ceremony.



Newly appointed Federal Insurance Ombudsman Dr. Muhammad Khawar Jameel is a highly educated, seasoned and professional Bureaucrat having served in various key federal and provincial assignments for over 36 years. He has a vast and varied experience of working in top administrative positions in the capital having served in various major and important ministries and remained Federal Secretary to Government of Pakistan.

Apart from his administrative expertise, he also has a vast judicial and investigative experience, as he exercised the Judicial Power in the capacity of Divisional Heads and was Member Incharge of Regional Office of Wafaqi Mohtasib for Sindh.

After taking Oath of Office from the Honorable President of Pakistan in a Special Ceremony at Aiwan-e-sadr as Federal Insurance Ombudsman in December, 2019. Dr. Muhammad Khawar Jameel with all his dedication and devotion willing to improve the perception of this highly important institution and its recognition amongst general public and specially in the business circle, which leads to provide speedy and free of cost justice at the doorstep of the aggrieved complainants all over the country.

After taking charge of this important assignment the newly appointed Federal Insurance Ombudsman gives direction to its senior and professional team to create awareness amongst general public and to attract complainants having genuine grievances against the maladministration of Insurance Industry, which resulted in a significant increase in number of complaints.

How to Make a Complaint before Federal Insurance Ombudsman

As per the provisions of Section 129 (1) & (2) – Any aggrieved person of the insurance industry can make a complaint.

Section 129 of Insurance Ordinance, 2000:

(1) A complaint shall be made on solemn affirmation or oath in writing addressed to the Insurance Ombudsman. The complaint shall set out the full particulars of the transaction complained of and the name and address of the complainant.

(2) Prior to making a complaint the complainant shall intimate in writing to the concerned insurance company his intention of filing a complaint and if the insurance company either fails to respond, or makes a reply which is unsatisfactory to the complaint, within a period of one month, the complainant may file a complaint at any time thereafter within a further period of three months.

Provided that the Insurance Ombudsman may, if satisfied that there were reasonable grounds for the delay in filing the complaint, condone the delay and entertain the complaint.

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Message from Honorable Federal Insurance Ombudsman

Welcome to the Federal Insurance Ombudsman website. My team is always here to help you resolve your grievances against the insurance companies. We would ensure prompt redressal of your grievances. Your feedback is most welcome in improving our services.


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